Questions Regarding Phone Client Error Messages!

[gisteq]

Please Post Questions regarding Phone Client including the following info:
==============================================================
Phone Manufacturer & Model:
Current Guardian Phone Client installed Version:
Guardian Device Model:
Describe the problem briefly:
Can you reproduce the same problem :
(if yes) please provide steps to reproduce the problem again:
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Note: Most recent Phone Clients can be downloaded from here:http://www.gisteq.com/MobileApp/

[GexMan]

Hi...
I installed the last MobileTrackerPPC.exe version,but I have the same mistakes !

Error Message :

MobileTrackerPPC.exe
FormatException

à System.Number.ParseDouble()
à System.Double.Parse()
à System.Convert.ToDouble()
à MobileTrackerPPC.Form1.GETLOCATIONReply()
à Microsoft.WindowsMobile.PocketOutlook.MessageInterception.MessageInterceptor.MessageWindow_MessageReceived()
à Microsoft.WindowsMobile.PocketOutlook.MessageInterception.MessagingMessageWindow.WndProc()
à Microsoft.WindowsCE.Forms.MessageWindow._WndProc()
at SafeNativeMethods.DispatchMessage()
à Microsoft.WindowsMobile.PocketOutlook.MessageInterception.MessagingMessageWindow.MessagePump()

==============================================================
Phone Manufacturer & Model: HTC P4550 (HTC KAISER)
Current Guardian Phone Client installed Version: v.1.0.11.20
Guardian Device Model: AS100
Describe the problem briefly:
When the tracker send a SMS... the Guardian Phone Client is in error ! When I chose "Details" I looked the error message on the top of this post.
Can you reproduce the same problem : Yes
(if yes) please provide steps to reproduce the problem again:
1- I press hold on the emergency button to send a Emergency SMS to my Mobile Phone.
2- I ask by the Guardian Phone Client to start tracking. My Mobile Phone send a sms (I receiving an confirmation SMS by my provider). And next the Guardian Phone Client is in error.
===============================================================

[gisteq]

Please make sure you have uninstall the old client before installing the new program.

[GexMan]

I am sure...
I'm used to manipulate a pdaphone for many years

[gisteq]

Please test out the following steps.
1- Make sure there is signal on the device, then press and hold the SOS on the AS100 device until the LCD display "Emergency SMS". --> Wait until the phone client start running and map is displayed.
3- From the menu--> select "Start tracking" --> waits till it display the map.
4- Do not overload with too many requests.

Note: The wait time is dependent on the signal strength.

[GexMan]

Please test out the following steps.
1- Make sure there is signal on the device, then press and hold the SOS on the AS100 device until the LCD display "Emergency SMS". --> Wait until the phone client start running and map is displayed.
3- From the menu--> select "Start tracking" --> waits till it display the map.
4- Do not overload with too many requests.

Note: The wait time is dependent on the signal strength.

I try it...

1- I reboot my device... next I turn on my AS100... I wait for the GSM and GPS signal... I press hold in the emergncy button... I see on the LCD display "Emergency SMS"... I wait the phone client... The phone client start... and Error ! The same mistake...
2- I reboot my device... I lunch the phone client... I touch my disply on "Menu" and "Start tracking"... I know by my provider than my SMS received by the AS100... and next my device fall in error too !

[Tech_Support]

And you are able to do other functions such as get location request from your phone. Try to see if you can do the following.
From your mobile device do a Get Location (start tracking), Audio surveillance, and Geofencing (parameter > 300ft).

[GexMan]

I always have the same problem with my phone !
I tried a new test with a another phone... I had the same result...
I think resale my device... if someone is interested...contact me...