gisteq

Return Policy

If you purchase our product through GiSTEQ authorized dealers, please consult with them regarding their return policy. If you purchase through the GiSTEQ online store, please see our return policy below:

 

Here is the return policy for purchases made through GiSTEQ online store:

  • You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days (45 days for international customers).
  • Each return MUST have an RMA number, "a Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
  • One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.
  • When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. GiSTEQ will not be responsible for any shipping loss.
  • Customer must inform GiSTEQ of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.
  • All return(s) must have the original packaging and accessories.
  • Shipping fee is non-refundable. Buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Gisteq Corp will not reimburse any customer for the return shipping cost.
  • Please allow 2-7 business days to process your return.
  • GiSTEQ reserves the right to refuse service that would void the return policy.
  • Please note that not all items are covered by our return policy.

 

At GiSTEQ, we offer a 100 % customer satisfaction guarantee. Our customers can apply for a return that is easier than ever. Please Click Here to submit your RMA request.

 

If you have any further questions, please contact us.